We are not tied to a particular platform, software company or delivery team, so we can start with what your business and customers actually need.
Customer-led technology strategy
Make it easier for customers to deal with you.
We help businesses decide how technology should support and improve the way they deal with their customers, and help make the necessary changes happen.
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When we can help
Sometimes the problem is obvious. A system is getting in the way, customers are frustrated, or a project is not delivering what it promised.
Sometimes the question is less clear. Do you need a new CRM? Should you be using AI? Is your current technology still right for the business? Or is the real problem somewhere else?
We help you work out what is really happening, what needs to change, and what role technology should play.
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Technology strategy that starts with the customer
We start with how customers deal with your business and what could work better. From there, we work out what needs to change across the technology, processes and ways of working that support that experience.
Technology is at the core of what we do, but technology alone rarely fixes the problem. We help you decide what to keep, change, replace, connect or build, where technologies such as AI can help, and what also needs to change in the processes, roles and ways people work around it.
We are vendor agnostic, so there is no predetermined answer. Sometimes the right choice is a new platform. Sometimes it is making better use of what you already have. Sometimes the technology is not the main problem at all.
And we do not have to stop at the recommendation. We can help shape the solution, work with your teams and suppliers, and manage the changes through delivery.
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Where we start
Customer experience -
Our core expertise
Technology strategy -
Supporting change
Process and organisational change -
Making it happen
Delivery
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Independent advice with practical experience
We have been doing this since 2011 and have worked with organisations of very different sizes, across different industries and at different stages of change.
We also build and run digital products ourselves. It means we make many of the same decisions our clients do about technology, AI, suppliers, cost, delivery and what customers will actually use.
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Some of the organisations we worked with
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About iProjects
We have been in business since 2011, with experience on both sides of technology change, working inside businesses as well as with the companies that provide technology and services to them.
We are a small, experienced team. When a project needs additional expertise or delivery capacity, we bring in people and partners we know and trust, or work alongside your existing teams and suppliers.
Start with the real problem
Let's talk.
If something needs to change, or you are not sure what should, let's talk.
Contact us